We’re Squeeze, a feel-good company, from the Founders of Drybar.
Our mission is to use the power of massage to improve the health and happiness of our guests (and team members!), so they can be their best selves. We are committed to ensuring your experience with us is positive, rewarding and fulfilling.
A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, making scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze Massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post massage.
Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to temperature to sound, all in a beautifully designed space. It’s a completely fresh approach to a way better massage experience.
Additionally, we’ve partnered with an equally-minded “feel-good” nonprofit: Canine Companions for Independence. Canine Companions improves the lives of people with disabilities by providing highly trained assistance dogs at no charge to the recipient. Here’s how we’re partnering with them:
For every membership sold, Squeeze is helping to provide a day of canine support to a person with a disability through Canine Companions for Independence.
Local events throughout the year where Squeeze employees will have the opportunity to participate and volunteer.
And… Puppy Time! Periodically throughout the year, Canine Companions will bring puppies to our shop to brighten our spirit and day!
THE FEELS: OUR FIVE CORE VALUES
THE FEEL-GOOD REVOLUTION
We give more than massages. We help our customers feel relaxed, grounded, centered and cared for, so they can be better mothers, bosses, husbands, coworkers, neighbors, and friends. We make the world a better place by gettin’ the good feels flowin’.
DO WHAT YOU LOVE AND LET IT LOVE YOU BACK
We’re passionate about what we do, so we give it our all, each and every day. And it turns out, the more we give, the more we get back, which is pretty squeezing sweet.
LITTLE THINGS ARE BIG THINGS
We believe that sometimes the smallest things have the biggest impact. These little gestures may seem insignificant, but they add up to a meaningful difference in our guest’s experience, and the way we make them feel. So, don’t just think big. Think small.
BE CURIOUS AND CONFIDENT
Nobody likes feeling stiff or stuck. That’s why they get massages! And what’s true for the body is true for the soul. If we stretch ourselves to learn and grow, we’ll be invincible, both as individuals and as a company.
Human touch is essential for life, and the benefits are astounding. In addition to elevating mood and reducing stress, studies show that a friendly touch releases oxytocin—the "cuddle hormone"—which promotes feelings of trust, empathy, and love. It starts with us. Our hands to their hearts. So love what you do, and let your power radiate the warmth and goodness the world needs.
We offer a highly competitive compensation package inclusive of a meaningful stock option grant after your first year of employment. We wholeheartedly believe that you should reap the rewards of helping us build the next disruptive brand of our time.
YOUR RESPONSIBILITIES AT SQUEEZE
Check-in and greet guests with a warm and friendly welcome
Provide over-the-top, exceptional guest service
Ensure front of house and guest lounge is maintained to Squeeze standards
Expert at all things app related! Squeeze’s experience is digital end-to-end so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
Resolve guest service issues in shop
2-3 years in retail, preferably technology or front-desk, service-related experience
Proven track record in delivering an exceptional guest experience
Excellent problem solving and troubleshooting skills
Strong communication and multi-tasking skills
Experience with Zendesk preferred
BENEFITS & PERKS
Competitive hourly rate
Meaningful stock option grant after one-year of employment
Growth and leadership opportunities in management and training
A revolutionary, feel-good culture
1 free Mid Squeeze (50-minute massage) a month
Puppy time (seriously, through our partnership with Canine Companions for Independence, you get to participate in events throughout the year that include quality time with puppies!)
GROW WITH US
We plan to build an industry-leading, multi-door business. Squeeze Maitre d’s will work alongside the most talented and passionate team of certified massage therapists, and top-notch management professionals.
If you want to be involved in growing and shaping a new, exciting organization with ongoing career opportunities, then we’d love you to be part of our team and exciting future.
We look forward to hearing from you!