Guest Services

Maitre D'

Los Angeles, CA   |   Full time

We’re Squeeze, a feel-good company, from the Founders of Drybar. 


Our mission is to use the power of massage to improve the health and happiness of our guests (and team members!), so they can be their best selves. We are committed to ensuring your experience with us is positive, rewarding and fulfilling. 


A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, making scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze Massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post massage. 


Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to temperature to sound, all in a beautifully designed space. It’s a completely fresh approach to a way better massage experience.


Additionally, we’ve partnered with an equally-minded “feel-good” nonprofit: Canine Companions for Independence. Canine Companions improves the lives of people with disabilities by providing highly trained assistance dogs at no charge to the recipient. Here’s how we’re partnering with them:

  • For every membership sold, Squeeze is helping to provide a day of canine support to a person with a disability through Canine Companions for Independence.

  • Local events throughout the year where Squeeze employees will have the opportunity to participate and volunteer.

  • And… Puppy Time! Periodically throughout the year, Canine Companions will bring puppies to our shop to brighten our spirit and day!


THE FEELS: OUR FIVE CORE VALUES

THE FEEL-GOOD REVOLUTION

We give more than massages. We help our customers feel relaxed, grounded, centered and cared for, so they can be better mothers, bosses, husbands, coworkers, neighbors, and friends. We make the world a better place by gettin’ the good feels flowin’.


DO WHAT YOU LOVE AND LET IT LOVE YOU BACK

We’re passionate about what we do, so we give it our all, each and every day. And it turns out, the more we give, the more we get back, which is pretty squeezing sweet.


LITTLE THINGS ARE BIG THINGS

We believe that sometimes the smallest things have the biggest impact. These little gestures may seem insignificant, but they add up to a meaningful difference in our guest’s experience, and the way we make them feel. So, don’t just think big. Think small.


BE CURIOUS AND CONFIDENT

Nobody likes feeling stiff or stuck. That’s why they get massages! And what’s true for the body is true for the soul. If we stretch ourselves to learn and grow, we’ll be invincible, both as individuals and as a company.


SHINE BRIGHT

Human touch is essential for life, and the benefits are astounding. In addition to elevating mood and reducing stress, studies show that a friendly touch releases oxytocin—the "cuddle hormone"—which promotes feelings of trust, empathy, and love. It starts with us. Our hands to their hearts. So love what you do, and let your power radiate the warmth and goodness the world needs.


We offer a highly competitive compensation package inclusive of a meaningful stock option grant after your first year of employment. We wholeheartedly believe that you should reap the rewards of helping us build the next disruptive brand of our time.


ABOUT YOU

  • You are experienced in managing front of house operations for high-volume retail service businesses, technically proficient and acutely aware of your surroundings. 
  • You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who walks through your doors.
  • Words that describe you include: customer service obsessed, servant-leader, energetic, technically proficient and detail-oriented. You have a hospitality orientation, are gracious and patient, warm in nature with strong communication skills.
  • Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience, for our guests - as well as for you and your future.
  • You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
  • You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze.


YOUR RESPONSIBILITIES AT SQUEEZE

  • Check-in and greet guests with a warm and friendly welcome

  • Provide over-the-top, exceptional guest service

  • Ensure front of house and guest lounge is maintained to Squeeze standards

  • Expert at all things app related! Squeeze’s experience is digital end-to-end so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more

  • Resolve guest service issues in shop 


EXPERIENCE REQUIREMENTS

  • 2-3 years in retail, preferably technology or front-desk, service-related experience

  • Proven track record in delivering an exceptional guest experience

  • Excellent problem solving and troubleshooting skills

  • Strong communication and multi-tasking skills

  • Experience with Zendesk preferred


BENEFITS & PERKS

  • Competitive hourly rate

  • Meaningful stock option grant after one-year of employment

  • 1-week vacation

  • Health benefits

  • Growth and leadership opportunities in management and training

  • Flexible schedules 

  • A revolutionary, feel-good culture

  • 1 free Mid Squeeze (50-minute massage) a month

  • Puppy time (seriously, through our partnership with Canine Companions for Independence, you get to participate in events throughout the year that include quality time with puppies!)


GROW WITH US

We plan to build an industry-leading, multi-door business. Squeeze Maitre d’s will work alongside the most talented and passionate team of certified massage therapists, and top-notch management professionals. 


If you want to be involved in growing and shaping a new, exciting organization with ongoing career opportunities, then we’d love you to be part of our team and exciting future.


We look forward to hearing from you! 

Submit Your Application

You have successfully applied
  • You have errors in applying
Or
  Autofill with LinkedIn

When are you available to work? (check all that apply)